|
Q: If I Want to Purchase Assorted Colors, Can I Select the Colors I Want?
A: Absolutely! There is a Comments box provided during the checkout process that can be used to specify colors you would like in your order. When placing items into your cart, simply choose one of your desired colors. Then let us know in your comments that you would like that item to be a different mix. Please note that your desired colors must be available from the farm used to supply your order. It is helpful if you indicate which of your desired colors cannot be substituted and which can. If your non-substitutable colors are not available, a Whole Blossoms representative will contact you to discuss color availability.
Q: If My Event Is On a Saturday or Sunday, When Should My Flowers Be Delivered?
A: It is recommended that you schedule delivery of your wholesale flowers to occur a few days prior to your event. For weekend events, we suggest a Wednesday or Thursday delivery. This will provide time to rehydrate your flowers and allow for some blooming as most wholesale flowers are shipped with closed buds. Roses and lilies are very popular flowers that are shipped with closed buds and require a few days for blooming. Please note that while flowers are shipped from farms timely to ensure on-time deliveries, there is a remote possibility that orders may be delayed while in transit due to uncontrollable factors resulting from weather, flight delays, customs inspections, etc. Therefore, we do not recommend scheduling deliveries to occur on the day of event or the day prior.
Q: If I Order My Flowers for Wednesday or Thursday Delivery, Will They Be Fresh for My Event?
A: Absolutely! Our flowers come directly from the farms to you and will be 5-10 days fresher than flowers purchased in local markets, or from online importers/wholesalers who store bulk flowers in coolers in Miami for 2-5 days prior to being shipped to you.
Q: How Long in Advance Can I Order My Flowers?
A: The sooner the better! To ensure availability, we recommend placing your order at least one month in advance. However, you can place regular orders up to 7 days prior to the delivery date and for an additional fee, place Rush Delivery orders by calling our toll Free number: 1-877-25W-BLOOMS. Rush deliveries can be accommodated in as short as 1-2 days depending on farm location, delivery location and availability.
Q: Do You Ship to Canada?
A: Yes we do! Flower orders can be placed online or over the phone. Please contact us at 1-877-WOW-BLOOMS with any credit card errors as international cards may cause hiccups during the order placement process. Orders to Canada are shipped via FedEx 24-48 hour overnight delivery service. A surcharge will be assessed for Canadian deliveries to cover additional expenses for freight and Canadian duties. Please see our Shipping Info section for additional information.
Q: Do Prices include shipping?
A: Yes. Where indicated, product pricing includes Free Shipping for deliveries made within the continental US. Deliveries made outside the continental US such as Hawaii, Alaska, and Canada are assessed a shipping surcharge.
Q: I Would like to Ship Bulk Flowers to Russia, Europe, or The Middle East. Can my clients receive a sampler?
A: Yes they can! We regularly sell bulk flowers (minimum 5,000 stems or 10 Boxes) to markets outside the US and Canada. Orders to EMEA and APJ must be placed over the phone. Please contact Whole Blossoms at 1-877-WOW-BLOOMS.
Q: Where Does Whole Blossoms Offer Flower Delivery Service?
A: Whole Blossoms delivers flowers throughout the US and US, including Puerto Rico and the Caribbean.
Q: Where Does Whole Blossoms Flowers Come From?
A: Our wholesale flower varieties are grown and harvested from farms with stringent quality standards and who are located in Colombia, Ecuador, Costa Rica, the United States, and elsewhere around the world. Whole Blossoms cares about the environment and the welfare of flower workers. To that end, Whole Blossoms emphasizes the use of environmentally friendly farms that follow high quality standard procedures and maintain certifications from accredited organizations such as Florverde, Ecofarms, Veriflora, and/or USDA Organic.
Q: How Can I Check My Order Status?
You will receive an order confirmation via email immediately after placing your order. Later, 1-2 days prior to your delivery date, your order tracking number(s) will be emailed to you with instructions on how to track your order.
Q: How Long Will It Take for My Order to Arrive?
A: It generally takes 1 week to process and ship regular orders. However, some varieties of wholesale flowers can be ordered 1-2 business days prior to the delivery date. Your flowers will arrive the date you specify in your order barring any delays resulting from FedEx or US Customs. In some instances, flowers may arrive 1 day later or earlier depending on such factors.
Q: Do I Need to Sign or Be Present for My Flower Delivery?
A: Yes, flower deliveries require a signature. Generally, FedEx will not leave boxes due to risk of theft or outdoor temperature which can prematurely wilt flowers. If you or someone will not be available, we recommend having the flowers delivered to your work, neighbor or local FedEx Kinkos station where an authorized signer will be available. Flowers delivered to your local Kinko's or FedEx ship station can be picked up following delivery at your convenience. Please present your tracking number to receive your order.
Q: What Day should I Schedule my Wedding Flowers to Arrive?
We recommend scheduling your delivery date to occur 2-4 days prior to your wedding or event since your wedding flowers will need to be hydrated and conditioned. Some flowers also require a few days to bloom as most wedding flowers are shipped with closed buds. The additional days will also provide some cushion to mitigate any delays while your order is in transit. Note that while flowers are shipped from the farms to arrive on your chosen date, delays with FedEx, USDA and US Customs may result in receiving your order 1-2 days before/after your intended delivery date. Please speak to a WholeBlossoms representative for further information.
Q: What Should I Do if My Tracking Number Is Not Working?
A: We use FedEx as our carrier of choice. If the tracking number emailed to you does not work, please contact FedEx at 1.800.Go.FedEx (1-800-463-3339). For further assistance, please call us at 1-877-259-2566.
Q: Can I Change My Order Once the Order Is Already Placed?
A: Yes. If you wish to change something on your order, please call and request changes at least 7 business days prior to the scheduled delivery date.
Q: How Can I Cancel My Order?
A: If you need to cancel your order and your order is not considered RUSH, please contact Whole Blossoms within 24 days of placing your order and at least 10 business days prior to your scheduled delivery date. A 15% cancelation fee applies for cancelations to cover credit card processing fees, farm cancelation fees and processing overhead. Cancelations for deliveries in less than 10 days (excluding rush orders) cannot be guaranteed due to logistical constraints at the farm. In the event such a cancelation is made possible, a 35% cancel processing fee will be assessed. Unfortunately, RUSH orders cannot be canceled under any circumstances as floral product is cut and prepped shortly after order placement.
Q: Why Did My Flower Order Arrive in Multiple Boxes?
A: Not all wholesale flowers are grown in the same farm or country. Therefore, flowers will be packed and shipped from the appropriate farm. As a result, we are unable to ship some orders in only one box. In some cases, the same farm may send multiple boxes provided the stem count is high.
Q: What Should I Do if I Am Missing Part of My Order?
A: Since wholesale flowers might originate from different locales, your order might arrive at different times due to FedEx or USDA customs processing times. If you are missing part of your order, please refer to your FedEx tracking numbers for lookup and latest status. Call us if you require further assistance in tracking down your boxes.
Q: Are Samplers Available for Sale?
A: In some instances, yes. If you need a sampler, we can sometimes ship a smaller quantity to you. Generally, samplers cannot be sent with only a few stems or bunches due to the high cost and lack of small boxes. Samplers require a minimum assortment of flowers that can fit tightly in a standard commercial flower box to prevent damage while in transit. Additionally, a given flower sampler must be available from the same farm as not all farms grow multiple flower varieties. Please call us to obtain additional information and the price on wholesale flowers desired for your sampler.
Q: How do I know how many stems or product amount should I order?
A: We advise you to have a general idea about how big or full you would like the arrangement to look like, as this is pretty subjective, we can offer a base amount of stems however, you can use this to determine the total amount you will be using. Also, we recommend you to order a slight larger amount of product in case some of the flowers need to be replaced or added to any arrangement you make.
Q: How long will my flowers last?
A: All of our flowers and greens are freshly cut, which will guarantee product freshness upon arrival, however, please keep in mind the vase life of each product taking a look at the informational boxed located below each product so you can know for sure the average amount of days for you to keep your products.
Q: How long does shipping last?
A: Our products are shipped on time depending on the selected or preferred delivery date you chose when placing your order. As our flowers are shipped from both United States and also internationally, we recommend to have the orders placed 2 weeks before the event and have them delivered 2 to 3 days before the event so you can follow care and handling instructions as well as processing your arrangements.
|
