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We want to present you with the answers to frequently asked questions that our customers usually ask, in this fashion you will get to know Whole Blossoms a little better.
Q: If I purchase an assortment of colors, can I choose the colors that I prefer?
A: Certainly! You can specify the colors you like in your order by leaving a comment in the Comments Box provided in the checkout process. Let us know in your comments that you want that item to be a special mix of colors.
Q: If my event is falling on a weekend (Saturday or Sunday), when would you deliver my flowers?
A: It is suggested that you plan out the delivery of your wholesale flowers to take place a few days before your event. For weekend events, we recommend a Wednesday or Thursday delivery. This would provide enough time to rehydrate your flowers and give room for a little blooming as most wholesale flowers are shipped with their buds still closed. Please take care that our flowers are packed and shipped from farms timely to guarantee on-time delivery, however there is always a remote chance that orders may be deferred while in shipment due to irrepressible factors ensuing by flight delays, weather, customs inspection etc.
Q: If I my flowers are ordered for Wednesday or Thursday delivery, will they remain fresh for my event?
A: Certainly! As our flowers come straight from the farms to you and would be 5 to 10 days fresher than those sold in local markets, or online wholesalers/ importers who stock up bulk flowers in coolers in Miami for 2 to 5 days before shipping them to you.
Q: How soon should I order my flowers?
A: The sooner it is the better it is! To determine availability, we advise placing your order no less than 1 month in advance. Nevertheless, you can also place standard orders up to seven days earlier to the date of delivery and with an additional fee, to place a Rush Delivery order call our toll free number: 1-877-WOW-BLOOMS. Rush deliveries are accommodated in as less as 1 to 2 days depending on the availability, delivery location and farm location.
Q: Are shipping prices included?
A: Yes. Wherever mentioned, product price includes Free Shipping for any delivery made in the continental US. However for deliveries outside the continental US like Hawaii, Canada and Alaska we do extra shipping is charged.
Q: How to check my order status?
After placing your order you will instantly obtain an order confirmation email. Afterwards, 1 to 2 days prior to delivery date, you’ll get an order tracking number(s) on your email alongwith instructions on how to track the order.
Q: Am I required to sign or be there for my flower delivery?
A: Yes, flower deliveries need a signature. Normally, FedEx won’t leave boxes because of risk of theft or outside temperature which may wilt the flowers ahead of time. If you are not available, we suggest having the flowers delivered at your workplace, your neighbors or local FedEx Kinkos where a authorized signer would be available.
Q: When should I schedule the arrival of my wedding flowers?
We recommend that you schedule the delivery date to take place 2 to 4 days before your wedding date or event in view of the fact that your wedding flowers need to be conditioned and hydrated. The added time would also provide a little cushion to manage any delays while your order is in transit. Note that despite the fact that our flowers are shipped directly from the farms to reach your destination on your chosen date, holdup and delay with FedEx, US and USDA Customs may cause your order to reach 1 to 2 days after/ before your anticipated delivery date.
Q: Is it possible to change an Order after it is already placed?
A: Yes. If you want to change something in your order, please call us and ask for changes at least seven business days in advance to the planned delivery date.