I. Flower Freshness and Availability
Whole Blossoms flowers are delivered fresh direct from the farm to you. The flowers you receive are cut within 24 hours of shipment. High quality control procedures are followed to ensure flowers are delivered under optimal condition.
In a limited number of cases, certain flowers may not be available for harvest depending on weather, Mother Nature and open market availability. In instances of inclement weather or factors resulting from Mother Nature, flower quality may be affected and unable to be harvested. The decision to harvest is made by the grower and necessary to ensure only premium quality flowers are made available for you. Whole Blossoms works with many farms and should this occur, Whole Blossoms will contact its other farms for fulfillment.
Additionally, Whole Blossoms secures your order with its farms as soon as your order is received. In a limited number of cases, flowers may not be available industry-wide due to lack of open market availability or last minute issue with the flowers when your order is being harvested and/or packed. When the product is not available with other farms, Whole Blossoms will make every attempt to contact you to discuss available options. However, in a limited number of cases, if a substitution is necessary and the farm cannot contact us due to last minute flight connections or after hours flower packing and harvesting, substitutions for flowers of equal value may be shipped to ensure that flowers are delivered prior to your wedding or event. In this case, our farms will substitute with the nearest color, shade and/or variety available. In these rare cases, by flower industry standards, Whole Blossoms and its associated farms reserve the right to substitute your order without notice. However, it is the practice of Whole Blossoms to contact you to discuss viable substitutions for a product of equal value.
II. Delivery Days and Times
Unless otherwise indicated, your flowers will be delivered via FedEx. Other carriers may be used from time to time to accommodate your scheduled delivery date.
Fresh cut flowers are not inventoried and instead ship farm direct to you. In many instances, flowers must clear through US/Canadian Customs and US/Canadian Agriculture prior to delivery. Should product not clear through US or Canadian officials as estimated, your flowers may be delayed. Unfortunately, Whole Blossoms has no rights in compelling the US or Canadian governments in clearing product. Any interference may in fact result in further delays.
Additionally, flowers may become delayed due to other non-controllable factors. These include:
a) carrier delays resulting from mechanical, weather, airport closure, logistical or other related external or internal forces
b) incorrect shipping address entered at the time of order placement, or re-routing request made by the customer
c) lack of recipient presence at the delivery address at the time of delivery
d) customer change order request
e) other uncontrollable factors due to government, war, civil disorder, fire or acts of God
In the majority of instances, fresh cut flowers are delivered on the customer's designated delivery date. In a minority of cases, flowers are delivered within 1-2 business days of the intended delivery date. To prevent stress and depending on the flower, Whole Blossoms strongly recommends scheduling your order to deliver at least 2-3 days prior to your event. Scheduling at least 2-3 days provides for flower preparation time and the added benefit of preparing against unanticipated delays. Early or late deliveries results from quicker or slower than expected shipping service processes with FedEx, US Customs, USDA & other uncontrollable factors.
Please note that due to these uncontrollable factors, Whole Blossoms cannot guarantee delivery of flowers or other product on your scheduled delivery date. For further information on when to schedule your flowers, please contact a Whole Blossoms representative.
For the most recent status on your delivery date and time of delivery, please visit the Carrier's webpage with your tracking number or contact the Carrier with the phone number provided in your tracking number email.
III. Delivery Policy
Required Signature. To ensure flowers are not pilfered while left outside or become damage from outdoor environmental factors, it is necessary that someone sign for the flowers upon delivery. Therefore, please ensure someone authorized by you is available to sign and receive the flowers on the date of delivery. All orders must be signed for upon delivery. If you obtain a signature waiver that permits delivery without a signature, a refund or replacement for pilfered or damaged product will be voided.
Timeliness to Report Damage. Please check your boxes upon delivery. If there is box damage, inspect your product and report all damage to the delivery driver so it can be documented. Immediately following, please contact Whole Blossoms to report the damage. Claims will only be considered on the same day that flowers are received. For further information surrounding claims, please see the Claims Policy section below.
Missed Delivery. If you are not at the delivery address at the time of actual delivery, you will need to contact the carrier directly to arrange for pick up of your box(es). Refunds or replacement of damaged product are not honored in these instances should product become wilted, dehydrated or damaged. Therefore, it is highly recommended that you have someone available to sign for flowers at the time of delivery.
Airport Order Pickup. Should you elect to pick up your flowers at the airport, please check with the airline cargo representative to confirm receipt of product prior to pick-up. Open the boxes and review the flowers before signing the airway bill provided by the cargo agent. Any problems with product received must be specified in the airway bill and reported to Whole Blossoms on the same day. For further information surrounding claims, please see the Claims Policy below.
Pickup From FedEx/UPS. To prevent product spoliage, all products must be picked up on the same day order has been delivered to the local FedEx or UPS facility. Thse facilities generally lack refrigeration and are not responsible for hydration fresh cut flowers. Freshness of product can no longer be warranted on fresh cut flowers should pickup be made the following day.
Incorrect Address. Whole Blossoms is not responsible for delayed deliveries resulting from inaccurate information given such as incorrect delivery address, use of PO Box address, phone number, email address, etc. Such information is necessary in the event Whole Blossoms or the carrier need to contact you surrounding your delivery. As a result, returns or claims cannot be honored in such instances. WholeBlossoms highly stresses that you review your order following placement for delivery address accuracy.
Two Day Delivery Window. Claims on product or order cancelations cannot be honored if your order delivers or is made available for pickup by the carrier within 2 business days (before or after) of your scheduled delivery date. As a result, please ensure your chosen delivery date keeps this cushion in mind. Holidays, availability of Saturday pick-ups, and your travel plans should be considered as well in the event your order delivers within this 2-day buffer.
Refund of Delivery Fees. Should a full refund be granted for any reason, any delivery costs will be discounted from the refund amount.
Refused Acceptance. Whole Blossoms is not responsible for fresh cut flower orders where the recipient refuses to accept the product ordered. Flower orders represent custom cut product intended for the customer's use. Each order is custom harvested at the farm and shipped farm direct to the customer. Claims for delivery refusals, therefore, cannot be honored and product must be returned for refund.
IV. Additional Delivery Charges
Whole Blossoms does not normally schedule delivery for Saturdays. While Saturday service may be scheduled, Whole Blossoms cannot guarantee delivery due to carrier factors beyond its control. In the event FedEx door-to-door Saturday delivery is possible for your area, a Saturday delivery fee of $15 per box is assessed. Please note that not all areas are eligible for Saturday delivery. Please check with your local FedEx office to confirm. Additionally, Saturday deliveries are not available for California and Puerto Rico at this time.
Please verify the delivery address provided. If your address is incomplete, incorrect, or needs to be re-routed while in transit, you will be assessed an additional fee. The fee is determined by the carrier dependent upon the carrier, number of boxes, distance to new destination, and service. A WholeBlossoms representative will obtain the re-route fee from the carrier and advise you accordingly.
V. Change and Cancellation Policy
Order changes must be made at least 10 business days prior to the delivery date scheduled. Order changes will be made subject to product availability and returns cannot be honored should the product you desire is unavailable. Please note that order downgrades are considered cancellations and subject to a 15% fee equal to the dollar difference.
Order Cancellations must be made within 24 days of order placement AND 10 business days prior to the scheduled delivery date. For orders that fall within this time period, a refund less a 15% processing fee will be made. Refunds for cancellations made after 24 days of order placement, or less than 10 business days prior to scheduled delivery cannot be guaranteed due to the logistical constraints with commercial farms. In the event an order can be canceled within 10 days of delivery, a 30% cancelation processing fee will be assessed. All cancellations must be submitted in writing via email. An email acknowledging cancellation will be sent to confirm cancellation. Rush Orders unfortunately cannot be canceled as orders are immediately processed and sent to the farm upon order placement. Cancelation fees apply to cover credit card processing fees, farm cancelation fees, and processing overhead.
Partial Order Cancellations must be made within 24 days of order placement AND 10 business days prior to the scheduled delivery date. For orders that fall within this time period, a refund less a 15% processing fee will be made for that canceled item only. Refunds for any part of an order that is canceled made after 24 days of order placement, or less than 10 business days prior to scheduled delivery cannot be guaranteed due to logistical constraints at farms. In the event a cancelation can be made within 10 days of delivery, a cancelation fee of 30% will be assessed. All cancellations must be submitted in writing via email. An email acknowledging cancellation will be sent to confirm cancellation. For Rush Orders, there is a 30-minute cancellation window on same day of order if flowers have not been processed by the farm.
Delivery Refusals at the time of delivery cannot be honored and therefore a refund cannot be made. This applies to deliveries made on the customer's scheduled delivery date, or 1 business day before or after that date (please see policy above discussing Delivery Days and Times). Any delivery refusal made by the customer will still result in an assessment of the order price. All customer purchases represent custom orders for fresh cut flowers that are purposely harvested and shipped directly from the producer. This policy is consistent with policies surrounding order cancellations which cannot be honored when orders are canceled in less than 10 days.
Address Changes: Whole Blossoms can change delivery addresses for your order at no additional cost to you if we are notified in writing about the change needed less than 10 days prior to the delivery of your flowers. For address changes requested less than 10 days to the delivery date, there is a charge of $15 per box and there is a possibility that flowers may be delayed an extra day if address change is made when flowers are already in transit.
VI. Claims, Credit and Refund Policy
While product issues are rare, should you experience a problem with your order at the time of delivery, you are required to contact Whole Blossoms on the same day of delivery of your flowers at 1-877-WOW-BLOOMS [877-969-2566] or by emailing contact-us[at]wholeblossoms.com. If your delivery occurs after-hours, contact can be made via email and/or voicemail. A return phone number must be provided to facilitate contact. After hours claims will be met with an email or telephone call that same evening requesting information to process your claim. In order for a refund to be granted, ALL claims must be reviewed and processed prior to events. NO EXCEPTIONS. Whole Blossoms will replace product or a refund will be issued when policy is followed. Claims made after events cannot be considered.
Please do not dispose of your product or original boxes. Product must be returned to be considered for credit. NO EXCEPTIONS. Keep all product including the original box(es), wrapping, and FedEx label which must be returned to Whole Blossoms. A Customer Service representative can provide additional information on how to return your product. If you are unable to speak to a representative or for self-return purposes, please reference your order number with your return and return your order to:
Attn: Customer Returns [your order # here]
401 E Las Olas Blvd, Suite 130556
Ft Lauderdale, FL 33301
Following receipt, your claim will be processed and order refunded pro-ratably for the product returned. Claims cannot be honored without a return. Up to 5 business days may be taken to process your return followed by 5 additional business days for your bank to reflect the credit into your account.
Issues resulting from partial product received will be refunded or replaced in full. To qualify, delivered product must be returned to the address shown above. Please contact Whole Blossoms immediately upon receipt of flowers so a replacement can be sent. Partial product credits are not honored without returned product.
Non-breed specific flowers received in a color remarkably different from the product ordered must be returned for inspection within a day of delivery. Variations in color shading resulting from natural flower imperfections unfortunately cannot be refunded. Due to the normal tendencies of Mother Nature, some natural color variations are to be expected. When a color has been delivered that is deemed significantly different from that ordered, the full contents of the box, original flower box and packing must be returned in the same condition as was shipped. Non-breed specific flowers are products sold under general product color names, such as, but not limited to, red roses, white gerbera flower, white snapdragons, bi-color red white rose, etc.
Breed specific flowers that are unsatisfactory in color do not qualify as a product defect. When a breed specific flower is available for sale, Whole Blossoms offers such breed, rather than a flower color, for sale. Whole Blossoms makes no claim on colors associated with particular flower breeds sold under their industry trademark, breed, or trade variety name. Flowers sold under specific names include, but not limited to, the Freedom Rose, Red Aranal Calla, Festiva Maxima peony, Chocolate Cosmo and many others.
Claims made from flower wilting due to door drop-off cannot be honored if customer maintains a FedEx signature waiver on file which permits FedEx to drop off flowers without regard to outdoor temperature or necessary care and handling. All flower deliveries are required to be signed for. Customers are advised to sign for flowers at the time of delivery.
If the product was mishandled or mistreated by the customer when unpacking or arranging flowers, Whole Blossoms cannot be held liable for resulting damage caused to the product.
While Whole Blossoms guarantees against product freshness or defect upon delivery, flower performance is not subsequently warranted. Therefore, growth of flowers or open blooms cannot be guaranteed within a stated period of time due to uncontrollable factors such as care and handling and ambient temperature following delivery, breed characteristics and Mother Nature. Customer is responsible for familiarity with wholesale fresh cut flowers, foliage and other floral goods, as well as their proper use. In some cases, flowers may require additional cleaning and processing prior to use as flowers are farm direct. Whole Blossoms is not responsible if you, the recipient, mishandles the flowers, does not hydrate them upon arrival, or does not follow proper care and handling. If you have any questions regarding proper use of our products, please contact Whole Blossoms.
While Whole Blossoms will honor claims when the policy has been met by replacing flowers or providing refunds, Whole Blossoms and its associated farms are not responsible for customer or related party expenses arising from the loss or non-performance of faulty product.
VII. Product Satisfaction & Returns
We understand that you may have reason to return your order. Whole Blossoms gladly accepts returns under its Satisfaction policy. Please note that returns are subject to a 35% restocking fee based off your total order amount. Using your original boxing and packing, please return your purchase to:
Attn: Returns [your order #]
2140 East Southlake Blvd, Suite L-357
Southlake, Tx 76092
Product returned must be received within 30 days from customer delivery date and in usable condition for resale purposes. Complete item purchased must be returned with original box and packing. Partial, altered or damaged product will result in a pro-rated or loss of entire refund. Customer assumes return shipping fees for reasons other than receipt of damaged product or incorrect product. If you require a return label, please contact a representative. A shipping fee will be assessed in such instances and charged at customary, prevailing rates. Please reference your order number inside your packaging. For further instructions, please see http://www.wholeblossoms.com/self-service-return-instructions.
VIII. Flower Airport Deliveries
We will email you the Airway Bill Number (AWB) of your order after the flowers are in route to the final destination. Once you receive the Airway bill number provided you need to contact the airline cargo facilities to track your order. When you pick up your flowers at the airport, please open the boxes and review the flowers before signing the airway bill provided to the cargo agent. Any problems with product received must be specified in the airway bill kept by the cargo agent and emailed to contact-us[at ]wholeblossoms.com within 4 hours of receiving the product. You will also need to email us photos that show total or partial damage of the shipment. Claims will not be considered after you confirmed with the cargo agent that the flowers received were in good condition. Any claims are subject to airline rules and regulations and refunds will only be based on the total amount approved by the airline to be refunded.
IX. Free Product Offers
From time to time, WholeBlossoms makes product available at no charge as part of a purchase of specially market products. Please note the following terms on free product offers:
* No substitutions, transfer, or cash equivalent for the credit will be given.
* WholeBlossoms.com is not responsible or liable for technical malfunctions of any kind, lost or unavailable network connections, or failed or delayed electronic communications caused by you or any of your equipment.
* WholeBlossoms.com is not responsible for product defect, performance, color or inclusion within packing.
* All items must ship to a single address.
* Offer cannot be applied to orders already placed with WholeBlossoms.com.
* Offer valid while supplies last.
X. Copyright, Trademarks, Patents, License and Site Access
Content, information, images, text, graphics, photos, exclusive products, logos, symbols, and marketing and advertising ideas and concepts provided on WholeBlossoms.com are protected by federal Copyright laws. Whole Blossoms content cannot be used for commercial purposes. Requests to use images or website content for non-commercial purposes must be made in writing. Any violations of these terms will result in prosecution to the fullest extent permitted under Federal law.
XI. Terms of Debt Collection
Inasmuch as purchases are made on checks, credit cards, debit cards, Paypal, and other forms of payment, it is possible that your payment fails to cover the amount due for your goods at the time of delivery to you. Additionally, inasmuch as purchases are made on extended credit, payment may not have been received. In these instances, the amount of the purchase constitutes your debt to Whole Blooms Group LLC (Whole Blooms). Therefore, Whole Blooms may undertake additional attempts to charge your credit or debit card, when so provided, using the information you provided, until the debt is fully paid off. Whole Blooms may, though it does not have the obligation to, attempt to settle the debt amicably, including the use of e-mail, and phone notifications and reminders.
Whole Blooms reserves the right, at any moment of your indebtedness, to contract a debt collection agency (the Contractor) in order to claim the amount due from you as the debtor. In the event the sales invoice shall be placed in the hands of a Contractor for the purpose of collection, with or without litigation, the Buyer agrees to pay any and all costs associated with such placement, including, without limitation, costs incurred prior to, during, or subsequent to collection. Whole Blooms shall have the right to charge interest on all outstanding balances at an annual rate of 5% or the highest rate allowed by law (whichever is less).
Whole Blooms may pursue or authorize the Contractor to undertake any appropriate legal action required to collect the debt, including filing a lawsuit. In the event an attorney’s fees and/or other litigation costs are necessary to collect on an account not paid when due, said fees shall be charged to you as the debtor. Any court cost, countersuit cost, or other legal cost must be paid up front by the Contractor and charged to you, as the debtor.
Whole Blooms also reserves the right to transfer such receivables to third parties, in which case the third party becomes interested in, and responsible for, collecting the amount due from the debtor.
All merchants processing, transmitting, or storing credit card data are required to comply with the Payment Card Industry (PCI) Data Security Standard. Rest assured that Whole Blossoms has met the required standards to ensure safe processing practices. During purchase, your credit card number is sent secure to the merchant processing provider. Whole Blossoms does not store your credit card number. When emailing Whole Blossoms, please do not send your credit card information.
Whole Blossoms reserves the right to confirm that the credit card number and information provided online is accurate. Whole Blossoms will not deliver product that has been purchased with cards reported lost or stolen.
If a purchase was made using your credit card without your authorization, please report this incident to your credit card company immediately. Federal law limits your responsibility for unauthorized charges to $50. In most cases, however, credit card providers waive this amount.