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Q: If I Want to Purchase Assorted Colors, Can I Select the Colors I Want?
A: Absolutely! There is a Special Instructions box provided during the checkout process that can be used to specify colors you would like in your order. When placing items into your cart, simply choose one of your desired colors. Then let us know in the Special Instructions box that of that one color, you would like a different color mix instead. Note that for roses, colors can only be accommodated in multiples of 25 stems while other wholesale flowers can be accommodated in multiples of 10.
Q: If My Event Is On a Saturday or Sunday, When Should I Order My Wedding Flowers?
A: It is recommended that you schedule delivery of your wholesale flowers a few days prior to your event. For weekend events, we generally suggest Wednesday and Thursday deliveries. This will provide time to rehydrate your flowers and allow for some blooming as most wholesale flowers are shipped with closed buds. Roses and lilies, for example, are popular varieties that are shipped with closed buds and require a few days for blooming. Please note that while flowers are shipped from farms timely to ensure on-time deliveries, there is a remote possibility that FedEx or air freight orders may be delayed due to uncontrollable factors such as inclement weather, flight delays, and USDA customs processing times. Therefore, we do not recommend scheduling deliveries for day of the event or the evening prior.
Q: If I Order My Flowers for a Wednesday or Thursday Delivery, Will They Be Fresh for My Event?
A: Absolutely! Our flowers come directly from the farms and will be 5-10 days fresher than varieities purchased in local markets, or from online importers/wholesalers who store bulk flowers in coolers 2-5 days prior to being shipped to you.
Q: How Long in Advance Can I Order My Flowers?
A: The sooner the better! In fact, we have orders that extend out to twelve months at any given time. To ensure availability, we recommend placing your order at least one month in advance. However, orders that qualify for free standard shipping need to be placed at least one week prior to the delivery date. Orders that are placed in under one week can generally be accommadated under our Rush service which is available for a rush delivery fee.
Q: Do You Ship to Canada?
A: Yes we do! Flower orders can be placed online, or over the phone should you encounter a credit card processing error when transacting payment online. Please contact one of our Floral specialists at 1-877-WOW-BLOOMS for further assistance. Orders to Canada are shipped via FedEx 24-48 hour overnight delivery service. A surcharge will be charged for Canadian deliveries to cover additional shipping expenses. Please see our Shipping Info section for additional information. Please note that in some cases, local Canadian authorities may levy a local duty tax at the time of pickup. Whole Blossoms does not collect local taxes, and payment would be required at the time of delivery.
Q: Do Prices Include Shipping?
A: Yes. Where indicated, product pricing includes Free Standard Shipping for deliveries made within the continental US. Deliveries made outside the continental US such as Hawaii, Alaska, Puerto Rico, US Virgin Islands, and Canada are assessed a shipping surcharge.
Q: I Would like to Ship Bulk Flowers to Russia, Europe, or The Middle East. Can my clients receive a sampler?
A: Yes they can! We generally sell only bulk flowers (5,000 stems min, or 10 boxes) to markets outside the US and Canada due to cost. Orders to EMEA and APJ must be placed over the phone. Please contact Whole Blossoms at 512-451-4444 or 1-877-WOW-BLOOMS for further assistance.
Q: Where Does Whole Blossoms Offer Flower Delivery Service?
A: Whole Blossoms delivers flowers to Canada and US, including Alaska, Hawaii, Puerto Rico and the US Virgin Islands.
Q: Where Does Whole Blossoms' Floral Collection Originate From?
A: Our flowers are grown and harvested from farms with stringent quality standards, and that are located in Colombia, Ecuador, Costa Rica, the United States, and elsewhere around the world. Whole Blossoms cares about the environment and the welfare of flower workers. To that end, Whole Blossoms emphasizes the use of environmentally friendly farms that follow high quality standard processes and maintain certifications from accredited organizations such as Florverde, Ecofarms, Rainforest Alliance, Veriflora, and USDA Organic.
Q: How Can I Check My Order Status?
You will receive an order confirmation via email after placing your order. 24 hours prior to your delivery date, a delivery confirmation will be sent via email with your order's tracking number and instructions on how to track your order.
Q: How Long Will It Take for My Flower Order to Arrive?
A: It generally takes 1 week to process and ship regular orders. However, some varieities of wholesale flowers could be ordered 1-2 business days prior to the delivery date. Your flowers will arrive the date you specify in your order barring any delays resulting from FedEx or US Customs. In some instances, flowers may arrive 1 day later or earlier depending on such factors.
Q: What Day should I Schedule my Wedding Flowers to Arrive?
We recommend scheduling your delivery to occur 3-4 days prior to your wedding or event since your wedding flowers will need to be hydrated and conditioned. Some flowers also require a few days to bloom as most wedding flowers are shipped with closed buds.
Q: What Should I Do if My Tracking Number Is Not Working?
A: We use FedEx as our carrier of choice. If the tracking number we emailed you does not work, please contact FedEx at 1.800.Go.FedEx (1-800-463-3339). For further assistance please give as a call.
Q: Can I Change My Order Once the Order Is Already Placed?
A: Yes. If you wish to change something on your order, you must call and request changes at least 7 business days prior to the scheduled delivery date.
Q: How Can I Cancel My Order?
A: Please see Whole Blossoms policy at http://www.wholeblossoms.com/interna.php?ids=12 .
Q: Why Did My Order Arrive in Multiple Boxes?
A: Not all wholesale flowers are grown come in the same farm or country. Therefore, we are unable to ship some orders in only one box.
Q: What Should I Do if I Am Missing Part of My Order?
A: Since wholesale flowers might originate from different locales, your order might arrive at different times due to FedEx or USDA customs processing times. If you are missing part of your order, please call us so we can track down your boxes.
Q: Are Wholesale Flower Samplers Available for Sale?
A: Yes. If you need a large sized sampler we can ship it to you. Unfortunately, samplers that contain only a couple of bunches cannot be sent due to the high cost of shipping overseas. Samplers require a minimum assortment of flowers that could fit in a standard box similar to the smallest boxes in which we will pack your order. Additionally, floral samplers must be available from the same farm. Please call us to obtain additional information and price of the wholesale flowers desired for your sampler.
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